Returns and Refunds

Returns and Refunds

Thank you for choosing neurorisecoaching.uk’s personalized nutrition and healthy lifestyle consultation services. We aim to provide every customer with a clear and transparent service experience. Please carefully read the following return and refund policy before purchasing our services.

1. Service Nature Description

neurorisecoaching.uk provides digital consultation services, personalized nutrition advice, and healthy lifestyle guidance. As our services are personalized consultations and not physical goods, they are not subject to the traditional return process.

2. Refund Request

If you wish to request a refund, please contact us promptly after purchase and provide:

Order information;
Contact information used at the time of purchase;
Reason for refund request.

We will review your request based on the specific circumstances and process it in accordance with applicable laws and regulations.

3. Refunds After Service Has Commenced

Due to the personalized nature of our consultation services, eligibility for refunds may be limited once we have begun providing consultations, preparing personalized advice, or delivering related service content.

If the service has not yet commenced, we will consider your refund request based on the actual situation.

4. One-Time Purchase Instructions

neurorisecoaching.uk’s services are purchased on a one-time basis:

Users receive the corresponding services after completing a single payment;

Auto-renewal or continuous payment services are not available;

Each purchase corresponds to a specific service item.

5. Refund Processing Time

If a refund request is approved, the refund will be processed using the original payment method.

Refund arrival time may vary depending on the processing procedures of the payment institution or bank, typically requiring 3-5 business days.

6. Situations Where Refunds Are Not Accepted

The following situations may not qualify for a refund:

All consultation services have been completed;
Personalized consultation content has been received and used;
Failure to participate in the consultation as agreed due to personal reasons; Inaccurate information provided by the user resulting in the service being unable to proceed normally.

7. Contact Us

If you have any questions about our refund policy or wish to submit a refund request, please contact us through the following channels:

Address: PAVILION & CO. JEWELLERS LTD, 67 Hatton Garden, London, EC1N 8JY

Email: support@neurorisecoaching.uk

Tel: +44 7990037106

We will carefully handle your request and strive to provide our customers with a fair and transparent service experience.